Returns & Exchanges
Your 100% satisfaction is guaranteed on any product you buy from us. Peruvian Connection will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 30 days (with tags attached). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.
Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued as a merchandise credit to be used on your next purchase/exchange. Items returned after 90 days will be shipped back to the customer.
Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value.
Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. You may also check the status of your return by logging on to your account and viewing your order history. ( Click here )
See details of our Return/Exchange Instructions below. Please contact us if you have any questions or concerns about your order - we love to hear from our customers!
Extended Holiday Returns/Exchanges
Don’t stress—you have time.
Extended Holiday Returns/Exchanges: All purchases made between November 1st, 2018 and December 25th, 2018 qualify for our extended returns policy. If you are unhappy with your purchase, our extended returns policy for goods bought during this period allows you to return any item before 31st of January 2019. All other refund and exchange terms and conditions remain the same.
Return/Exchange Instructions for Catalog and Online Purchases:
* If you no longer have your sales invoice, click here for a new Return/Exchange Form. If you need assistance with your return, please contact Customer Service at 1-800-221-8520 (Mon.–Fri., 8am–5pm CST).
** A pre-paid USPS Merchandise Return Label is included in every order (except non-U.S. and Store shipments). Please click here if you need another label.
Store Returns/ Exchanges
Items purchased at any of our store locations can be returned to the store within 30 days of purchase, if they are unworn, unwashed, or defective (with tags still attached). The receipt must be included with the return. Your refund will be credited back to the original payment method, or a gift card will be issued. Approved returns paid by cash or check will be refunded by corporate check.
Items returned after 30 days, but within 90 days, will be credited at the current selling price. A refund will be issued to a gift card that can be used on your next purchase. Items returned after 90 days cannot be accepted for refund or exchange.
You may cancel your order at any time prior to shipping by contacting us. Since items are not charged until shipped, there will be no charge if your order is canceled prior to shipping.
If we didn’t answer your Returns question here, please Email Us anytime or call Customer Service at 1-800-221-8520 (Mon.–Fri., 8am–5pm CST).